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Khoros Care Product Webinar: Advanced Analytics Tips & Tricks
During this 45 minute webinar, Senior Khoros Learning Advisor, Macaully Shumate will walk you through advanced tips & tricks for reporting on incoming volume, customer experience, and agent proficiency in Khoros Care Analytics.

You'll walk away knowing:
- How to use smart views to track sentiment and better understand tag trends/volume
- What the difference is between median and average SLA (TAR) and which to focus on
- How to analyze agent effectiveness through granular agent performance metrics

Jul 29, 2021 10:00 AM in Central Time (US and Canada)

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Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Khoros Product Webinars.